Cancellation Policy

Last Updated: 31/08/2026

This Refund & Cancellation Policy applies to software products, subscriptions, applications, and other paid services provided by PaikaSoft Technologies LLP ("PaikaSoft", "we", "us", or "our").

By purchasing or subscribing to any PaikaSoft product or service, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.

Subscription Cancellation

Customers may request cancellation of their PaikaSoft subscription at any time through the available account settings or by contacting our support team.

After cancellation:

• Your subscription will generally remain active until the end of the current paid billing period.
• No further recurring charges will be made after the cancellation becomes effective.
• Cancellation does not automatically entitle the customer to a refund for the remaining unused subscription period.
• Access to paid features may end when the current subscription period expires.

For example, if a monthly subscription is cancelled halfway through the month, the subscription may remain active until the end of that billing period, but the unused days will generally not be refunded.

Refund Policy

Unless otherwise specifically stated for a particular product or offer, subscription fees and other payments made to PaikaSoft are generally non-refundable.

Refunds may be considered in limited circumstances, including:

• Duplicate payments
• Incorrect charges caused by a technical or billing error
• Unauthorized transactions, subject to verification
• A service issue caused directly by PaikaSoft that prevents reasonable use of the purchased service
• Any other situation where PaikaSoft determines that a refund is appropriate

Refund requests are reviewed on a case-by-case basis.

Free Trial

Some PaikaSoft products may provide a free trial.

During the free trial:

• No subscription fee will be charged unless clearly stated during signup.
• Trial duration may vary by product or promotional offer.
• Trial features may be limited.
• Customers may cancel the trial at any time.
• Once the trial period ends, access may be restricted unless a paid subscription is activated.

If a trial requires payment details and automatically converts into a paid subscription, the applicable terms will be clearly communicated before the charge.

Monthly Subscriptions

For monthly subscription plans:

• Subscription fees are charged according to the selected billing cycle.
• Customers may cancel future renewals at any time.
• Cancellation normally takes effect at the end of the current paid billing period.
• Partially used monthly subscription periods are generally not refundable.

Annual Subscriptions

For annual subscription plans:

• The subscription fee is charged for the selected annual period.
• Customers may request cancellation of future renewal at any time.
• Cancellation generally prevents the next renewal.
• The current annual subscription will normally remain active until its expiry date.
• Partial refunds for unused months are generally not provided unless specifically approved by PaikaSoft or required by applicable law.

Duplicate or Incorrect Payments

If you believe that you have been charged:

• More than once for the same transaction, or
• An incorrect amount due to a billing or technical error,

please contact us as soon as possible with the relevant transaction details.

After verification, PaikaSoft may issue a refund for the duplicate or incorrect amount.

Failed Payments

If a recurring subscription payment fails, PaikaSoft may:

1. Attempt to process the payment again.
2. Notify the account administrator.
3. Temporarily restrict certain paid features.
4. Suspend the subscription if payment remains unsuccessful.

Customers are responsible for maintaining valid payment information and ensuring that subscription payments can be processed.

Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method where possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

PaikaSoft is not responsible for delays caused by third-party financial institutions or payment processors.

Cancellation Due to Violation of Terms

PaikaSoft may suspend or terminate an account if the customer:

• Violates our Terms & Conditions.
• Uses the software for unlawful activities.
• Attempts unauthorized access to our systems.
• Misuses or abuses the platform.
• Attempts to compromise platform security.
• Fails to make required payments.

In such cases, cancellation or suspension does not automatically create an entitlement to a refund.

Product-Specific Plans and Offers

Certain products, promotional offers, enterprise plans, or custom agreements may have different refund or cancellation terms.

Where specific terms are provided at the time of purchase, those terms will apply to that particular purchase or subscription.

Enterprise or customized customers may be governed by a separate written agreement.

Customer Data After Cancellation

After cancellation or expiration of a subscription, customers may lose access to the relevant product and its paid features.

PaikaSoft may retain account or Customer Data for a reasonable period after cancellation for operational, legal, security, backup, or other legitimate purposes.

Where applicable, customers may request export or retrieval of their data before the account is permanently deleted.

Customers are responsible for downloading or exporting any important data before their subscription expires or their account is terminated.

Non-Refundable Services

Unless otherwise agreed in writing, the following may generally be non-refundable:

• Used subscription periods
• Partially used monthly or annual plans
• Setup or onboarding fees
• Customized development work
• Professional services already delivered
• Third-party service charges
• Services specifically identified as non-refundable at the time of purchase

How to Request a Refund

To request a refund, contact us with:

• Customer/Company name
• Registered email address
• Product name
• Transaction/order ID
• Payment date
• Reason for the refund request

Refund Support

Email: info@paikasofttechnologies.com
Phone: +91-8826548720

Refund requests should preferably be submitted from the email address associated with the PaikaSoft account.

Refund Review

Submitting a refund request does not guarantee approval.

PaikaSoft may review:

• Account activity
• Subscription status
• Payment history
• Usage of the product
• Technical issues
• Reason for the refund request
• Applicable product terms

The final decision will be communicated to the customer after review, subject to applicable law.

Changes to This Policy

PaikaSoft Technologies LLP may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

Customers are encouraged to review this policy periodically.

Contact Us

For questions regarding cancellations, refunds, or subscription payments, please contact:

PaikaSoft Technologies LLP

Email: info@paikasofttechnologies.com
Phone: +91-8826548720
Website: PaikaSoft Technologies